Shipping policy

Shipping Policy

Thank you for shopping with us! Each personalized phone case is made to order with your custom name and design. Please review the shipping information below before placing your order.

Order Processing

Because our products are personalized, each order is specially prepared after you place your order.

Processing time: 2–3 business days
Personalized orders cannot be modified once they have entered production.
Weekends and U.S. holidays are not included in processing times.
Shipping Time

Once your order has been processed, it will be shipped to the address provided at checkout.

Standard Shipping: 6–8 business days
A tracking number will be provided once your order has been shipped.
Please note that shipping times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances beyond our control.

Estimated total delivery time: 8–11 business days from the date your order is placed.

Shipping Address

Please make sure your shipping address is correct and complete before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before your order enters production.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

Delayed or Lost Packages

While we work with reliable shipping carriers, delays can occasionally occur due to weather, holidays, customs, carrier issues, or other circumstances outside our control.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us and we will help you investigate the shipment.

If the tracking information shows that a package was successfully delivered to the address provided at checkout, we cannot guarantee replacement or refund for packages that are subsequently lost or stolen.

Questions About Your Order

If you have any questions about your order or shipping, please contact us at [service@casemely.com]. We're happy to help!